Media, communications and ICT

The collective agreement for salaried employees in the ICT industry is universally binding, so it is followed by all salaried workers at, for example, telecom operators, telephone companies, contact centers, network construction and maintenance companies, and also in a few IT companies. Telecom operators Telia, Elisa and DNA are responsible for almost all telephone and internet traffic in Finland. The salaried jobs of these operators include, for example, planning, construction and maintenance of networks, sales of subscriptions and customer service, as well as all support functions. Other companies operating in the field are the network companies Eltel Networks, Empower and Voimatel, as well as the number service company Fonecta and Barona, which subcontracts customer service.

Members of Pro work in expert and managerial positions in the ICT sector. Common titles are product manager, system expert, controller, group manager, sales manager, service manager, service expert, social media customer service representative, service advisor, service informant, sales negotiator, contract processor, foreman, accountant, assistant, customer advisor, coach, planner and various coordinator tasks.

The scope of the collective agreement signed by Pro and Medialiitto includes employees, regardless of education, who work in information management and IT tasks in addition to commercial administrative tasks in the graphic industry. The scope of the collective agreement for technical salaried employees in the telecommunications industry includes salaried employees working in positions that require technical training in the field. The collective agreement for salaried employees and the collective agreement for technical salaried employees are generally binding.

Clerks and technical clerks in the communications industry work in media and communications companies, advertising agencies and media houses. In addition to traditional publishing and printing of newspapers and magazines, companies also process and process address and other marketing information and produce various electronic publications and services. The media industry is undergoing a strong transition, and the digitization of communication requires research and product development as well as the development of personnel skills.

The tasks of employees and technical employees in the communications industry include customer and office service, graphic design, media planning, managerial tasks, announcements and advertising traffic, sales and marketing, operator work, secretarial and assistant work, financial administration, data processing and planning, management, work planning, production planning, work management, production management, expert, maintenance and sales tasks.

Palta and Pro's new collective agreement for salaried workers applies to MTV's salaried workers. The exception is primarily regulations related to the salary system and travel.